Shipping Policy

At Snapsway, we are committed to providing clear, reliable, and transparent shipping services. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure customers know exactly what to expect when placing an order with us.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

Currently, Snapsway ships orders within the United States. Shipping availability may vary depending on the product and delivery destination.

2. Order Processing Time

  • Processing Time: 1–2 business days

  • Order Cut-Off Time: 5:00 PM (CST)

Orders placed after the cut-off time will be processed on the next business day. Processing time refers to order verification, quality checks, and preparation for shipment. Orders are not shipped on weekends or public holidays.

3. Shipping Fees

  • Flat-Rate Shipping Fee: $25 USD

This flat rate applies to all orders regardless of order value, weight, or destination. Snapsway does not charge any hidden or additional shipping fees.

4. Transit & Delivery Time

  • Estimated Transit Time: 4–5 business days

  • Estimated Total Delivery Time: 5–7 business days (including processing)

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or peak shipping periods.

5. Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout. Please allow time for tracking information to update in the carrier’s system.

6. Incorrect or Incomplete Addresses

Customers are fully responsible for providing accurate and complete shipping information at checkout.

Snapsway is not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to wrong or incomplete address details

  • Additional shipping costs resulting from address errors

Orders returned or lost due to incorrect address information may require the customer to place a new order.

7. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or incorrect address information, the shipping carrier may attempt redelivery or return the package. Any additional costs incurred will be the responsibility of the customer.

8. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We will review the issue and assist in accordance with carrier policies.

9. Shipping Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control. Snapsway is not liable for delays caused by shipping carriers, natural events, or operational disruptions.

10. Policy Updates

Snapsway reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions regarding our Shipping Policy, please contact us:

Snapsway
📍 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
📧 Email: support@snapsway.store
📞 Phone: +1 (512) 834-2765