Return Policy

At Snapsway, we aim to provide a clear, fair, and transparent return and refund process. This Return & Refund Policy explains the conditions, timelines, and responsibilities related to returning products purchased from our store.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 60 days of receiving their order. To be eligible for a return, items must meet the following conditions:

  • The product must be unused and in its original condition

  • The item must not be damaged due to misuse or improper handling

  • Original packaging, accessories, and manuals (if applicable) must be included

Products that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Situations

Returns may be refused in the following cases:

  • Return requests made after the 60-day return window

  • Products showing signs of use, damage, or tampering

  • Items returned without original packaging or essential components

3. Return Process

To initiate a return, customers must contact our support team before sending the product back. Return requests without prior approval may not be accepted.

Customer Support Contact:
📧 Email: support@snapsway.store
📞 Phone: +1 (512) 834-2765

Customers are responsible for safely packaging and shipping the return item.

4. Return Shipping Responsibility

  • All return shipping costs are the customer’s responsibility.

  • Snapsway does not provide prepaid return labels.

  • Customers must arrange and pay for return shipping in all cases, regardless of reason.

We strongly recommend using a trackable shipping service, as Snapsway is not responsible for items lost during return shipping.

5. Restocking Fee

  • No restocking fee is charged on returned items.

6. Refund Policy

Once the returned item is received and inspected, refunds will be processed within 15 days.

Refunds are issued:

  • To the original payment method only

  • For the product price (shipping fees are non-refundable unless required by law)

7. Refund Approval

Refunds are subject to inspection and approval. If the returned item does not meet the return conditions, the refund may be denied.

Customers will be notified via email regarding the status of their refund.

8. Exchanges

Snapsway does not offer direct exchanges. Customers may return eligible items within the return window and place a new order if needed.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team as soon as possible. We will review the issue and provide guidance in accordance with this policy.

10. Shipping Fees & Additional Charges

  • Original shipping fees are non-refundable

  • Return shipping costs are always the customer’s responsibility

  • Snapsway does not charge any hidden or additional fees

11. Policy Updates

Snapsway reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Snapsway
📍 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
📧 Email: support@snapsway.store
📞 Phone: +1 (512) 834-2765