FAQS

Below you will find answers to the most commonly asked questions about Snapsway, our products, orders, shipping, payments, returns, and general policies. Our goal is to provide clear and transparent information so you can shop with confidence.

1. What products does Snapsway sell?

Snapsway specializes in smart and automated pet care and household solutions. Our product range includes:

  • Automatic pet feeders

  • Self-cleaning cat litter boxes

  • Automatic and touchless dustbins

  • Other smart home and pet-related accessories

All products are selected to improve convenience, hygiene, and daily routines for pet owners.

2. Where is Snapsway located?

Snapsway operates from the United States. Our registered business address is:

5900 Balcones Drive, Suite 100
Austin, TX 78731
United States

3. Do you ship within the United States?

Yes, we currently ship within the United States. Shipping availability may vary depending on the product and destination.

4. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation. Orders placed after 5:00 PM (CST) will be processed on the next business day.

5. How long does shipping take?

  • Processing time: 1–2 business days

  • Transit time: 4–5 business days

  • Total delivery time: 5–7 business days

Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

6. What is the shipping fee?

We charge a flat-rate shipping fee of $25 USD on all orders. There are no hidden or additional shipping charges.

7. Can I track my order?

Yes. Once your order has been shipped, tracking details will be provided via email. Please allow some time for the tracking information to update.

8. What happens if I enter the wrong shipping address?

Customers are fully responsible for providing accurate and complete shipping information. Snapsway is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses.

9. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • MasterCard

  • American Express

  • UnionPay

  • Google Pay

All payments are processed securely through trusted third-party payment gateways.

10. Are there any hidden charges?

No. Snapsway does not apply any hidden or additional charges. All costs are clearly displayed at checkout before payment is completed.

11. Can I cancel or modify my order?

Orders can only be canceled or modified before they are processed. Once an order has been processed or shipped, changes or cancellations are no longer possible.

12. What is your return policy?

We accept returns within 60 days of receiving your order, provided the item meets our return conditions.

13. Who pays for return shipping?

Return shipping costs are entirely the customer’s responsibility in all cases. Snapsway does not provide prepaid return labels.

14. Is there a restocking fee?

No. Snapsway charges zero restocking fees on returned items.

15. When will I receive my refund?

Refunds are processed within 15 days after the returned item has been received and inspected. Refunds are issued to the original payment method.

16. What condition must items be in for return?

Returned items must be:

  • Unused and unwashed

  • In original condition

  • With original packaging included

Items that do not meet these conditions may not be eligible for a refund.

17. Do you exchange products?

Currently, we do not offer direct exchanges. Customers may return eligible items within the return window and place a new order if needed.

18. Are your products safe for pets?

Our products are selected with safety and usability in mind. Customers should always follow product instructions and usage guidelines provided with the item.

19. How can I contact customer support?

You can contact our support team using the following details:

📧 Email: support@snapsway.store
📞 Phone: +1 (512) 834-2765

We aim to respond within 24–48 business hours.

20. Do you update your policies?

Yes. Snapsway may update its policies periodically to improve service quality or comply with legal requirements. Any changes will be reflected on our website.