Refund Policy

At Snapsway, we want you to shop with confidence. This Refund Policy explains how refunds are handled for products purchased from our store, including timelines, conditions, and responsibilities.

By placing an order with Snapsway, you agree to the terms outlined in this Refund Policy.

1. Refund Eligibility

Refunds are eligible for products that:

  • Are returned within 60 days of delivery (see our Return Policy)

  • Are unused and in original condition

  • Include original packaging, accessories, and documentation (if applicable)

Products that do not meet these criteria may not be approved for a refund.

2. Refund Timeline

Once the returned item is received and inspected, refunds are processed within 15 days.

The refund timeline may vary depending on your payment provider, but we strive to complete refunds as quickly as possible.

3. Refund Method

Refunds are issued to the original payment method used at the time of purchase. Refunds are not issued to alternative payment methods.

  • Example: If you paid with Visa, the refund will be credited to the same Visa card.

  • Shipping fees are non-refundable unless required by law.

4. Return Shipping Responsibility

All return shipping costs are the customer’s responsibility, regardless of reason for return. Snapsway does not provide prepaid return labels.

We recommend using a trackable shipping service to ensure the return item reaches us safely.

5. Restocking Fees

Snapsway charges zero restocking fees for returned products. You will receive a full refund for the product price (minus return shipping, if applicable).

6. Refund Denial

Refund requests may be denied if:

  • The product is used, damaged, or altered

  • The return does not meet the conditions listed in our Return Policy

  • Items are returned after the 60-day return window

Customers will be notified via email if a refund is denied, along with the reason.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact support@snapsway.store or call +1 (512) 834-2765 immediately.

Snapsway will assist you in resolving the issue, including arranging a refund in accordance with this policy.

8. Policy Updates

Snapsway reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

9. Contact Information

For any questions regarding refunds, please contact us:

Snapsway
📍 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
📧 Email: support@snapsway.store
📞 Phone: +1 (512) 834-2765